Last updated: May 27, 2026

Halo Glo ("we," "us," or "our") operates the website haloglo.com.au, offer.haloglo.com.au, and related online booking and communication services (collectively, the "Services"). We are a premium non-invasive body contouring studio located in Mawson Lakes, South Australia. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, book an appointment, receive treatments, communicate with us, or otherwise interact with our Services.

This Privacy Policy applies to all information collected through our website, online booking system, email and SMS/text message communications, and any related services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you
have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect the following categories of personal information, depending on how you interact with our Services and as permitted or required by applicable law:

• Contact details: your name, address, phone number (including mobile number), and email address.
• Booking and appointment information: appointment dates and times, services booked, treatment history, consultation notes, and preferences.
• Financial information: payment card details, transaction amounts, and billing information processed at the time of payment.
• Account information: your booking profile details, preferences, and settings.
• Communications: information you include in messages to us, including email, SMS, phone calls, and customer support inquiries.
• Device and usage information: information about your device, browser, IP address, and how you interact with our website, including pages visited, time spent, and navigation patterns.
• Marketing preferences: your consent status for email and SMS communications, opt-in and opt-out records, and communication preferences.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you: when you book an appointment, enquire about our services, fill out a form on our website, sign up for our email or SMS communications, visit our studio, or otherwise provide us with your information.
• Through our booking system: when you schedule or manage appointments through our online booking platform (Acuity Scheduling).
• Automatically through our website: from your device when you visit our website, through the use of cookies, analytics tools, and similar technologies.
• From our service providers: when they collect or process your personal information on our behalf in order to provide our Services to you.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

• Providing our Services: to manage your appointments, deliver treatments, process payments, maintain your client records, and communicate with you about your bookings and care.
• Appointment reminders: to send you appointment confirmations, reminders, and follow-up communications via email and/or SMS.
• Marketing and advertising: to send you marketing communications by email or SMS/text message where you have provided your consent, and to show you relevant online advertisements. See the SMS/Text Message Marketing section below for specific details.
• Improving our Services: to analyse how our website and services are used, to understand client preferences, and to improve the client experience.
• Security and fraud prevention: to protect our Services, detect and prevent fraudulent or illegal activity, and ensure the security of our systems.
• Communicating with you: to respond to your enquiries, provide customer support, and maintain our relationship with you.
• Legal reasons: to comply with applicable law, respond to valid legal process, and enforce our terms or policies.

SMS/Text Message Marketing

If you opt in to receive SMS/text messages from Halo Glo, the following terms apply:

By opting in, you consent to receive recurring automated marketing and informational text messages from Halo Glo, including appointment reminders, service updates, promotions, and other communications related to our services.

Message frequency varies. Message and data rates may apply.

To opt out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us, or by contacting us at hello@haloglo.com.au.

For help: Reply HELP to any message for assistance, or contact us at hello@haloglo.com.au.

We collect your mobile phone number for the purpose of sending you these messages. Your phone number is stored securely by our email and SMS marketing platform, Klaviyo.

We will not share your SMS opt-inconsent or phone
number with any third party for purposes unrelated to providing you with our Services. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Your consent to receive SMS communications is not a condition of booking an appointment or receiving services from Halo Glo.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• Service providers: We use the following third-party service providers who may collect or process your personal information on our behalf:
• Shopify - website hosting and online services
• Acuity Scheduling - online appointment booking and management
• Klaviyo - email and SMS marketing communications
• Zapier - workflow automation connecting our booking and marketing systems
• Meta (Facebook/Instagram) - advertising and marketing services
• Microsoft Clarity - website analytics and user experience insights
• Marketing partners: to provide marketing
  services and show you relevant advertisements. Our marketing partners will use your information in accordance with their own privacy notices. We do not sell your personal information.
• With your consent: when you direct us or otherwise consent to the disclosure of certain information to third parties.
• Business transactions: in connection with a business transaction such as a merger, acquisition, or asset sale.
• Legal obligations: to comply with applicable legal obligations, respond to lawful requests from authorities, and to protect or defend our Services, rights, and safety.

Relationship with Shopify

Parts of our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to = provide and improve the Services for you. Information you submit may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users.

Cookies and Analytics

Our website uses cookies and similar technologies to improve your experience. We use Microsoft Clarity to understand how visitors interact with our website through behavioural analytics, including session recordings and heatmaps. This helps us improve the usability and design of our website. Microsoft Clarity may collect information such as your device type, browser type, IP address, and interactions with our website. For more information about Microsoft Clarity, please visit their privacy statement.

We also use Meta (Facebook) Pixel technology to measure the effectiveness of our advertising campaigns and to deliver relevant advertisements to you on social media platforms. This technology may collect information about your browsing activity on our website.

Third-Party Websites and Links

Our Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Children’s Data

Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

How long we retain your personal information depends on different factors, such as whether we need the informationto provide you with our Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights and Choices

Under the Australian Privacy Act 1988 and other applicable laws, you may have the following rights in relation to your personal information:

Right to Access: You may request access to the personal information we hold about you.

Right to Correction: You may request that we correct inaccurate or incomplete personal information.

Right to Erasure: In certain circumstances, you may request that we delete personal information we hold about you.

Managing Communication Preferences: You may opt out of marketing emails at any time by using the unsubscribe link in our emails. You may opt out of SMS messages by replying STOP to any text message. Opting out of marketing communications will not affect transactional messages related to your appointments.

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request in a timely manner as required under applicable law.

Australian Privacy Law

Our collection, use, and disclosure of your personal information is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our SMS and email marketing communications are sent in compliance with the Spam Act 2003 (Cth) and the Spam Regulations 2021, which require us to obtain your express consent before sending commercial electronic messages, include our identity and contact details in every message, and provide a functional opt-out mechanism.

International Transfers

Some of our service providers (including Shopify, Klaviyo, Zapier, Meta, and Microsoft) may store and process your personal information outside of Australia, including in the United States. Where your personal information is transferred overseas, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the "Last updated" date.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Halo Glo

Shop 3, 14/16 Hurtle Parade

Mawson Lakes, SA 5095

Australia

Email: hello@haloglo.com.au

Website: haloglo.com.au